This policy explains how billing, cancellations, and refunds work for Qartlo subscription plans and related payments.
Qartlo is offered as an auto-renewing subscription billed monthly or yearly in INR, plus GST. When you start or renew a paid plan, you are billed for the full billing period upfront through Razorpay. Your Qartlo plan is separate from your own Razorpay account, through which your customers pay you directly.
Every new store gets its first 10 orders free, with no card required. After your tenth order, choosing a paid plan is required to keep taking orders. You are billed for the plan you select at the time you subscribe.
You can cancel your subscription at any time from your dashboard or by contacting support. Cancellation stops future renewals. Your plan stays active until the end of the current billing period, after which it is not renewed.
Subscription fees are generally non-refundable, including for partial billing periods, unused time, or features you did not use. We do not provide prorated refunds when you cancel mid-cycle.
If you were charged due to a billing error, a duplicate charge, or a confirmed failure on our side that prevented you from using the platform, contact us within 7 days of the charge and we will review your request and issue a refund where appropriate.
Any transaction or gateway charges applied by third-party payment providers are not controlled by Qartlo and may not be refundable even when a subscription refund is approved.
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5 to 10 business days for the amount to reflect in your account.
We may update this Refund Policy from time to time. The version shown here always reflects the current policy, and continued use of Qartlo after an update means you accept the revised policy.
For billing questions or refund requests, contact us at support@qartlo.com.